Parking (PCN) Car Parking Management

It’s easy to pay or appeal your Parking Charge Notice (PCN)

Find answers to frequently asked questions and information on your rights.

Pay my PCN

Pay online, on the phone, via bank transfer or by cheque/postal order.

PLEASE NOTE – Before you start, have the following information ready:

  1. Your Parking Charge Notice (PCN) number
  2. Your vehicle registration number


Call our automated 24 hour payment line on

0844 809 4522

Payment should take less than five minutes.

Calls are charged at 5p per minute from standard BT lines. Mobile phone rates may vary. District Enforcement makes no profit from calls to this number. All calls are recorded for audit, training and quality purposes. Make sure you have a valid credit or debit card ready for payment.

Bank transfer (BACS)

IMPORTANT: Your Parking Charge Notice (PCN) number must be used as the payment reference.

Your notice charge will remain unsettled if you do not enter the correct PCN number as your payment reference.

Our bank payment details are:
Barclays Bank Plc

Cheque or postal order

Make your cheque or postal order payable to “District Enforcement Limited”.

Use the payment amount displayed on your notice or the lower amount if paying within the reduced period.

To complete the payment process you must enclose the postal payment slip from your notice or write your name and address on the reverse, together with your Parking Charge Notice (PCN) number as the payment reference.

No payment will be accepted without this information.

If you require a receipt by post you must enclose a stamped addressed envelope.

Please send your cheque or postal order to:
District Enforcement Limited
PO Box 10418,
LE65 9EJ

Appeal my PCN

Make your appeal online or by post.

Before you start, have the following information ready:

  1. Your Parking Charge Notice (PCN) number
  2. Your vehicle registration number

Our fairness policy provides a sympathetic and transparent process for motorists who have genuine cause for appeal.

  • Appeals must be made in writing and supported with evidence
  • Appeal online using our secure portal
  • Appeal by post using the following address:
    District Enforcement Limited Appeals, PO Box 10418, Ashby, LE65 9EJ
  • We must receive your appeal within 28 days of a notice being issued
  • Decisions will be made in writing within 28 days of receipt of your appeal

If your appeal is not successful, you will be given an extended period from the date of the decision to pay the reduced charge or escalate your appeal to the Independent Appeals Service, offered as part of our accredited operator status

Parking FAQs (Know your rights)

The reason is simple.

Most motorists park sensibly and in accordance with the terms of use on a particular site. However, a small minority do not, and so there is a need to ensure compliance. Inconsiderate and sometimes dangerous parking causes a number of issues – from restricted access for emergency vehicles to loss of amenity for bay owners, or loss of revenue for the landowner.

Polite notices on vehicles are often ignored, so parking regulation provides a clear framework for everyone to follow.

Wheel clamping on private land was made a criminal offence from October 2012.

Therefore the only other option available to landowners is the issue of PCNs.

No. A change in the law in October 2012 makes it a criminal offence to clamp vehicles on private land.

Unless extreme circumstances apply (e.g. vehicles left abandoned or deemed hazardous to health) a vehicle will not be towed away.

The best way is to read the signs, road markings and other notices provided when you first enter the parking facility.

Be mindful that the terms of use on the signs have been made clear and that you will receive a PCN if you park in a manner that contravenes the conditions set out by these terms.

A PCN will only be issued if you do not satisfy the conditions clearly stated on the signs.

There could be a number of conditions so please ensure you understand them fully before deciding if to park or not.

The cost varies from site to site and is set at the discretion of the landowner.

The charge will be displayed clearly on signs provided in the parking facility. A discounted rate will apply if you pay a charge within 14 days of issue.

If you fail to pay a charge within 28 days, debt recovery fees of £60 will be added.

Yes. Your PCN will detail the reason it has been issued, the date, time and location.

If you feel it was wrongly issued or that there are special circumstances in your case, please refer to the District Enforcement appeals guide for how to proceed with your appeal. If your appeal is rejected, you retain the right to apply to the free Independent Appeals Service, whose decision is binding on the Operator. But you must begin your appeal via the District Enforcement process.

No. As long as the appeal is received within 28 days of the issue date the case will then be put on hold until a decision has been made.

If the appeal is rejected by District Enforcement you will be given a further opportunity to pay the discounted rate. However, this payment must be received within 14 days of the date of the rejection letter.

If you choose to progress to the Independent Appeals Service and you are unsuccessful, you will be required to pay the full rate of the charge.

No. The issue of the PCN is a matter for the recipient and District Enforcement only. If you have a complaint regarding the service provided by District Enforcement, you can contact the International Parking Community (the IPC) at

No. District Enforcement Operatives are under strict instructions to adhere to the rule: Once a ticket has been issued it cannot be marked as settled unless paid via one of the options set out by District Enforcement, or withdrawn through a valid appeal.

Legally, the driver is responsible. However, the Protection of Freedoms Act 2012 law allows for the registered keeper of the vehicle to be pursued for the charge where the driver is unknown or untraceable.

If you do not pay or appeal a PCN within 28 days of issue, District Enforcement will contact the DVLA for details of the registered keeper.

They will then write to the registered keeper of the vehicle to inform them that a charge is outstanding, and request either full payment or proof as to the driver of the vehicle at the time of the parking event.

If after this the charge is still unpaid, the registered keeper will be sent a final letter stating that County Court proceedings will be instigated if the charge remains unpaid.

You can pay online, on the phone, via bank transfer or by cheque/postal order. More details are found in our PCN payment guide.

No. Binding legal precedents and change in the law establish parking charges as legally enforceable charges.

‘Parking charges’ are a core term of the contract formed between the motorist and District Enforcement, and are not voided by any Consumer Protection legislation. These points have been tested at length by the Courts and found not to succeed. While it is your right to dispute the matter at Court, please be aware that it is likely to significantly increase the cost to you.

No, this is a misinterpretation of the law. Our contracts state that District Enforcement can charge for parking on a Client’s registered land.

This gives District Enforcement the necessary right (locus) to form a contract with the motorist and bring a claim before the courts.

No. District Enforcement Operatives are not given any form of incentive or targets to meet regarding the issuing of PCNs.

They are paid an hourly rate and do not receive bonuses based on the number of PCNs issued.

Instead they are peer reviewed for how they engage with the public and the level of service they provide.

Links to related legislation and reference