Motoring FAQs

The majority of motorists park sensibly and in accordance with the terms of use on site. However, there are a small minority who will not and for this reason, there is a need to have some measures to ensure compliance. Inconsiderate and sometimes dangerous parking causes a number of issues - be it restricted access for emergency vehicles, loss of amenity for bay owners or loss of revenue for the landowner. Polite notices on vehicles are completely ignored, so there is a needed to employ some form of parking regulation.

Wheel clamping on private land was made a criminal offence from October 2012 so we're left with the only other option of issuing PCNs. This is deemed a favourable alternative to wheel clamping as the PCN can be contested both via the Operator and the Independent Appeals Service.

Ensure when you are parking that you have checked the signs, road markings and other notices across the parking facility. Be mindful that the terms on the signs are clear and that you will receive a PCN if you park in a manner stated on the signs.

A PCN will only be issued if you satisfy a condition stated on the signs. These terms are stated in plain English so there will be no excuse for not reading and understanding them.

The charge will be displayed on the signs. A discounted rate will apply if you pay the charge within 14 days of issue. If you fail to pay the charge within 28 days, debt recovery fees of £60 will be added.

Yes, the PCN will detail the reason for issue, the date, time and location. If you feel it was wrongly issued or that there are special circumstances in your case, you must write to District Enforcement Limited, PO Box 10418, Ashby de la Zouch, LE65 9EJ explaining your reasons for disputing the charge. All challenges must be received in writing, face to face challenges or challenges made over the phone are unacceptable. If the challenge is denied, you will have the right to appeal to the Independent Appeals Service. This service is free to the motorist and binding on the Operator. However, you must use the Operator's internal appeals service first.

No. The issue of the PCN is a matter for the recipient and District Enforcement Limited. If you have a complaint regarding the service provided by District Enforcement you can contact the International Parking Community (the IPC).

No, as long as the challenge is received within 28 days of the issue date the case will then be put on hold until a decision has been made. If the appeal is rejected you will be given a further opportunity to pay the discounted rate but this payment must be received within 14 days of the date of the rejection letter. However, if you progress to the Independent Appeals Service and you are unsuccessful, you will be required to pay the full rate of the charge.

If you do not pay or challenge within 28 days of issue of the PCN, District Enforcement will contact the DVLA for details of the registered keeper. They will then write to the keeper of the vehicle to inform them that a charge is outstanding and request either full payment or proof as to the driver of the vehicle at the time of the parking event. If after this the charge is still unpaid, the registered keeper will be sent a final letter before action stating that County Court proceedings will be instigated if the charge remains unpaid.

Legally the driver is responsible however the Protection of Freedoms Act 2012 law allows for the registered keeper to be pursued for the charge where the driver is unknown or untraceable.

You will be able to pay by the following methods:

  • by post; (cheque or postal order) to District Enforcement Limited, PO Box 10418, Ashby de la Zouch, LE65 9EJ
  • by telephone using credit or debit card on 01785 336780
  • by internet using credit /debit card visiting the payment page at www.district-enforcement.co.uk

No. Operatives are not allowed to accept payment and are under strict instructions that once a ticket has been issued it cannot be marked as settled unless paid by one of the means above or withdrawn unless via a valid appeals route.

Unfortunately, this is a common misconception. Binding legal precedents, and indeed the change in the law, establish parking charges as legally enforceable charges. Parking charges are a core term of the contract formed between the motorist and District Enforcement Limited. They are not unfair, nor are they voided by any Consumer Protection legislation. These points have been tested at length by the Courts and found not to succeed. Whilst it is your right to dispute the matter at Court, you must note that it will greatly increase the costs.

Again, this is a misinterpretation of the law. Our contract states that District Enforcement can charge for parking on our registered land. This gives us the necessary right (locus) to form a contract with the motorist and bring a claim before the courts.

No, a change in the law makes it a criminal offence to clamp vehicles on private land. Unless extreme circumstances apply (e.g. vehicles left abandoned or deemed hazardous to health) a vehicle will not be towed away.

No. District Enforcement's patrol officers are not given any incentive or targets to meet.